NuvoGuard - Limited Consumer Warranty

Novolutions Inc. Limited Consumer Warranty

The following “Limited Consumer Warranty Information” describes Novolutions standard limited warranty. For complete warranty information, consumers should review the warranty materials included with their product. Warranty coverage may differ depending on jurisdiction.

What Do Our Warranties Usually Cover? Our limited warranties cover defects in material or workmanship in new Novolutions products. Only consumers purchasing Novolutions products from direct\authorized retailers or resellers may obtain coverage under our limited warranties. Please see the limited consumer warranty that accompanied your product for the specific warranty terms that apply to your product.

How Long Does The Coverage Last? Our warranty periods are 1 year from the documented date of purchase, depending on the type of product and where it was purchased.

What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). Our warranties do not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.

What Do You Have To Do? Novolutions will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your Novolutions product and you follow proper return procedure. To request warranty service, contact an authorized Novolutions service centre or refer to www.Novolutions.com for more information regarding customer support within your jurisdiction. You also may obtain information regarding the location of authorized Novolutions service centers and access the Novolutions automated customer service directory by calling +1-732-318-2663. Callers outside the US can reach this service by dialing +1-732-318-2663. Refer to www.Novolutions.com for more telephone numbers in your jurisdiction. Once an authorized service center or Novolutions determines that a repair or replacement is required, you will be prompted for your name, address, phone number, and email and product serial number and then issued a Return Order Number to use when returning product to Novolutions. Product returned to Novolutions must be properly packaged in its original packaging (or packaging providing the product with protection equivalent to the original packaging) and sent, with the postage charges prepaid via a shipping method that provides for tracking of your package, to the address provided when you received your Return Order Number.

What Will Novolutions Do? If Novolutions authorizes a product to be returned to Novolutions or an authorized service provider, Novolutions will replace the drive without charge with a functionally equivalent replacement product. Novolutions may replace your product with a product that was previously used, repaired and tested to meet Novolutions specifications. Novolutions will pay to ship the replacement drive to you. By sending product for replacement, ownership of the original product will be transferred to Novolutions. Novolutions will not return original drives to consumers. Novolutions warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days.